Your data, handled with care

sharluck Privacy Policy: How We Protect Your Data

At sharluck, we take the privacy of every Filipino player seriously. This Privacy Policy explains in plain language exactly what personal information we collect, why we need it, how it is stored and protected, and what rights you have over your own data.

Effective date: June 2025. This policy applies to all sharluck users in the Philippines and covers all activity on sharluck.com.

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Why this policy matters

Understanding the sharluck Privacy Policy

When you use sharluck—whether you are browsing game pages, registering an account, placing a bet, or contacting our support team—you share certain information with us. The sharluck Privacy Policy tells you exactly what happens with that information. It is not a document designed to confuse. It is written so that Filipino players can understand clearly and make informed decisions about using the platform.

This Privacy Policy applies to all personal data collected by sharluck through sharluck.com, any associated pages, account registration forms, support correspondence, and transactional processes. By accessing sharluck or creating an account, you confirm that you have read this policy and that you agree to the practices described here.

sharluck complies with applicable data protection principles relevant to the Philippines. We collect only the data we actually need, we protect it using appropriate security measures, and we do not sell your personal information to unrelated third parties for their own marketing purposes. If this policy is updated, the revised version will be published on this page with an updated effective date. Your continued use of sharluck after an update constitutes acceptance of the revised Privacy Policy.

If you have questions about this Privacy Policy or about how sharluck handles your data, you can reach us at support@sharluck.com. Please include your registered email address and a clear description of your concern so we can assist you efficiently.

Privacy at a glance

Key areas of the sharluck Privacy Policy

These three core areas summarise how sharluck approaches data privacy for every player in the Philippines. The full details follow in the sections below.

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What data sharluck collects

sharluck collects personal information that is necessary to operate your account, verify your identity, process PHP transactions, and provide support. This includes registration details such as your name, email address, and contact number; account activity data such as bet history and session logs; and financial data related to deposits and withdrawals processed through local methods like GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, and eligible bank or card accounts.

We also collect technical data automatically when you access sharluck, including your IP address, device type, browser information, and session activity. This helps us maintain platform performance, detect suspicious activity, and improve the user experience for Philippine players.

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How sharluck protects your information

sharluck uses industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and loss. Account passwords are stored in hashed form. Sensitive financial data is transmitted using encryption protocols. Access to personal data within sharluck is limited to personnel who need it to perform their role.

No online platform can guarantee absolute security, which is why you also play an important role. Keeping your login credentials private, logging out from shared devices, and reporting any suspicious account activity to support@sharluck.com immediately are habits that meaningfully reduce personal risk.

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Your rights over your sharluck data

As a sharluck user in the Philippines, you have meaningful rights over your personal data. You can request a summary of the data sharluck holds about you. You can request corrections to inaccurate information. You can ask for your account and associated data to be closed and deleted, subject to legal retention requirements. You can also request that we restrict processing of your data in certain circumstances.

To exercise any of these rights, contact us at support@sharluck.com from your registered email address. We aim to acknowledge requests promptly and to complete them within a reasonable time consistent with applicable law. Identity verification may be required before we process certain data requests.

Full policy

sharluck Privacy Policy: Complete Details

The sections below constitute the complete sharluck Privacy Policy. Expand each section to read the full content. All sections are binding and form part of your agreement with sharluck.

sharluck collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from payment processors and verification partners.

Information you provide directly:

  • Full name and date of birth as provided at registration
  • Email address and mobile number
  • Username and encrypted password
  • Identity verification documents submitted when required
  • Payment details entered when initiating deposits or withdrawals (processed securely via applicable local payment methods)
  • Communications sent to sharluck support, including the content of messages and any attachments

Information generated automatically:

  • IP address and approximate location
  • Device type, operating system, and browser
  • Pages visited, time spent, and navigation paths within sharluck
  • Bet history, game session records, and account transaction logs
  • Cookie identifiers and similar tracking data (see Section 4)

sharluck does not knowingly collect sensitive personal information beyond what is strictly necessary for identity verification and legal compliance purposes.

sharluck uses the personal data it collects for specific, legitimate purposes. We do not use your data for purposes incompatible with those stated here without first obtaining your consent or establishing a separate lawful basis.

The primary purposes for which sharluck uses personal data include:

  • Account management: Creating, verifying, and maintaining your sharluck account and associated preferences.
  • Transaction processing: Facilitating deposits and withdrawals in Philippine pesos (₱) through applicable payment methods, recording transaction history, and resolving payment disputes.
  • Customer support: Responding to your questions, investigating complaints, and resolving account or game-related issues efficiently.
  • Security and fraud prevention: Detecting, investigating, and preventing unauthorised access, suspicious activity, money laundering, and other forms of abuse.
  • Legal compliance: Meeting applicable legal, regulatory, and audit requirements, including identity verification obligations.
  • Platform improvement: Analysing aggregate usage patterns to improve game categories, navigation, page content, and overall user experience for Filipino players.
  • Communications: Sending you account-related notifications such as transaction confirmations, security alerts, and policy updates.

Where you have opted in to marketing communications, sharluck may also send you information about promotions, new games, or other sharluck features. You can withdraw this consent at any time by contacting support@sharluck.com.

sharluck does not sell your personal data to third parties. We share personal information only in the specific circumstances described below, and only to the extent necessary for each purpose.

  • Payment processors: When you initiate a deposit or withdrawal, relevant payment details are transmitted to the applicable provider (such as GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, or card networks) to complete the transaction. These providers operate under their own privacy policies and applicable financial regulations.
  • Identity verification services: Where sharluck requires document-based identity verification, relevant data may be processed by a trusted third-party verification partner acting on sharluck's behalf.
  • Legal and regulatory authorities: sharluck may disclose personal data to government agencies, law enforcement, or regulators when required by applicable Philippine law, court order, or binding regulatory request.
  • Service providers: sharluck may engage third-party technology and support service providers to assist with platform operations. These providers are bound by contractual data protection obligations and may not use your data for their own purposes.
  • Business transfers: In the event of a merger, acquisition, or sale of assets involving sharluck, personal data held by sharluck may form part of the transferred assets. Affected users would be notified through this platform in advance.

In all cases, sharluck applies a minimum-necessary principle: we share only the data that is strictly required for the stated purpose.

sharluck uses cookies and similar technologies to keep the platform functional, to understand how visitors use the site, and to improve the experience for Filipino players. A cookie is a small text file placed on your device when you visit a website.

sharluck uses the following types of cookies:

  • Essential cookies: Required for core platform functions such as maintaining your login session and processing account actions. These cannot be disabled without affecting your ability to use sharluck.
  • Functional cookies: Remember your preferences such as language settings and display options to provide a more personalised experience.
  • Analytics cookies: Help sharluck understand how pages are used in aggregate, which features are most popular, and where navigation improvements can be made. Data collected through analytics cookies is not linked to individually identifiable information.

Most web browsers allow you to manage or delete cookies through your browser settings. Disabling non-essential cookies will not prevent you from using sharluck but may affect certain preferences and personalisation features. Continued use of sharluck without adjusting cookie settings indicates acceptance of our cookie practices as described here.

sharluck implements appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include:

  • Encrypted transmission of data between your device and sharluck servers using standard secure protocols
  • Hashed and salted storage of account passwords so that passwords are never stored in readable form
  • Restricted internal access to personal data based on role and necessity
  • Regular monitoring for unusual account or platform activity
  • Secure processing of financial data in line with applicable payment industry standards

Despite these measures, no internet transmission or electronic storage system is perfectly secure. sharluck cannot guarantee the absolute security of your data. You can significantly reduce personal risk by choosing a strong, unique password for your sharluck account, not sharing your login details with anyone, logging out when using shared devices, and contacting support@sharluck.com immediately if you notice any suspicious activity on your account.

sharluck retains personal data only for as long as it is necessary for the purposes described in this Privacy Policy, or as required by applicable law. The specific retention period for a particular category of data depends on why it was collected and any legal obligations that apply to it.

  • Account data: Retained while your account is active and for a reasonable period following account closure to handle any residual queries or disputes.
  • Transaction records: Retained for the period required by applicable financial and tax regulations, which may extend beyond the closure of your account.
  • Identity verification documents: Retained for the period required by applicable anti-money laundering and identity verification regulations.
  • Support correspondence: Retained for a reasonable period to maintain continuity of support and to resolve related disputes.
  • Technical and analytics data: Retained in aggregated or anonymised form for platform improvement purposes.

When personal data is no longer required for any lawful purpose, sharluck will delete it or anonymise it in a manner that prevents identification of individual users.

As a registered sharluck user in the Philippines, you have the following rights with respect to your personal data. To exercise any of these rights, email support@sharluck.com from your registered email address with a clear description of your request.

  • Right to access: You may request a copy of the personal data sharluck holds about you, including information about how it is being used.
  • Right to correction: If your personal data is inaccurate or incomplete, you may request that we correct or update it.
  • Right to erasure: Subject to legal retention requirements, you may request the deletion of your personal data and account. Note that certain data, such as financial transaction records, may be required to be retained for a legally defined period even after your account is closed.
  • Right to restrict processing: In certain circumstances, you may request that sharluck limit how it uses your personal data while a concern is being investigated.
  • Right to data portability: Where applicable, you may request a copy of your personal data in a structured, commonly used format.
  • Right to withdraw consent: Where data processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
  • Right to object: You may object to certain types of data processing, including direct marketing, at any time.

sharluck will acknowledge your request promptly and aim to complete it within a reasonable timeframe consistent with applicable law. We may need to verify your identity before processing certain requests to protect account security.

sharluck is strictly intended for adults who meet the minimum legal age requirement for online gaming under applicable Philippine law. sharluck does not knowingly collect personal data from individuals who do not meet this age requirement.

All registration forms include age-related confirmation requirements. sharluck reserves the right to request age verification documents at any stage. If sharluck becomes aware that personal data has been collected from a user who does not meet the legal age threshold, that account will be closed and the data will be deleted in accordance with applicable requirements.

Parents and guardians are encouraged to monitor online activity and to ensure that minors in their care do not access sharluck or any other online gaming platform. If you believe a minor has registered on sharluck, please contact support@sharluck.com immediately so the matter can be addressed.

sharluck may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational needs. When a material change is made, the updated policy will be published on this page with a revised effective date. For significant changes, sharluck may also notify registered users through their registered email address or via a platform notice.

It is your responsibility as a sharluck user to review this Privacy Policy periodically. Your continued use of sharluck after a revised Privacy Policy becomes effective constitutes your acceptance of the updated terms.

If you disagree with any changes to this Privacy Policy, you should stop using sharluck and may request account closure by contacting support@sharluck.com. We will process closure requests as described in our Terms and Conditions.

If you have any questions about this sharluck Privacy Policy, about how your personal data is collected or used, or if you wish to exercise any of your data rights, please contact us using the details below.

Email: support@sharluck.com

When contacting us about a privacy matter, please include:

  • Your registered email address on sharluck
  • A clear description of your request or concern
  • Any relevant transaction reference numbers or dates, where applicable

sharluck will acknowledge your message and respond within a reasonable timeframe. We may request additional information to verify your identity before processing certain requests. We are committed to handling privacy enquiries respectfully, transparently, and efficiently. For general account questions that are not privacy-related, the FAQ page is a good first stop.

How we handle data day to day

Six privacy practices sharluck follows for every Filipino player

Collect only what we need

sharluck does not collect personal data speculatively. We limit collection to information that serves a clear, stated purpose such as account verification, transaction processing, or player support.

Store it securely

Passwords are hashed. Financial data is encrypted in transit. Internal access to personal records is restricted by role. sharluck applies these standards consistently, not selectively.

Never sell your data

sharluck does not sell personal information to third parties for their own marketing or advertising purposes. Data shared with partners (like payment processors) is limited to what those functions require.

Delete when no longer needed

When personal data no longer serves a legitimate purpose and no legal obligation requires us to retain it, sharluck deletes or anonymises it. We do not keep data indefinitely.

Honour your rights promptly

Access, correction, deletion, and opt-out requests submitted to support@sharluck.com are handled respectfully and within a reasonable timeframe consistent with applicable Philippine data protection principles.

Communicate updates clearly

When this Privacy Policy changes in a meaningful way, sharluck will update the effective date and, where appropriate, notify registered users. We do not make silent changes to material data practices.

Quick reference

Summary of data categories and purposes

The table below provides a quick overview of the main categories of personal data sharluck handles, the purpose for each, and the general retention approach.

Data Category Why sharluck Collects It How Long We Keep It
Name, email, contact number Account registration and identity verification While account is active, plus a reasonable post-closure period
Date of birth Age eligibility verification Duration of account plus applicable legal period
Government-issued ID documents Identity verification for account and withdrawals As required by applicable AML and verification regulations
Payment details and transaction history Processing PHP deposits and withdrawals; dispute resolution As required by applicable financial and tax law
Bet history and game session logs Game integrity, dispute handling, responsible gaming monitoring Duration of account plus applicable regulatory period
IP address and device data Security monitoring, fraud detection, platform analytics Rolling retention period; anonymised for long-term analytics
Support correspondence Resolving queries and maintaining support continuity Reasonable period following resolution of the relevant matter
Cookie and session data Platform functionality, session management, analytics Per cookie type; see Section 4 for details
All in PHP Financial data on sharluck is denominated in Philippine pesos (₱). Transaction records reflect PHP amounts.
Local payment methods GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, and Philippine bank and card accounts where available.
Contact for data queries Email support@sharluck.com from your registered address with a clear description of your request.
Policy last updated June 2025. Check this page periodically to stay informed about any changes to this Privacy Policy.
Your privacy is a priority

Ready to play on sharluck with confidence?

Now that you understand how sharluck handles your personal data, you can register with confidence. Your information is collected only for clear purposes, stored securely, and never sold. Filipino players deserve a gaming platform that is transparent about privacy—and that is exactly what sharluck aims to be.

If you have further questions, the FAQ page covers common account and policy topics. You can also review the full Terms and Conditions or the Responsible Gaming guide before getting started. Kabayan, play smart and stay informed.

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